Cable damage

If the damage has been done and you have dug a cable, see below for how to report the damage. If you are a contractor, you are required to fill in the form. Remember to provide the company address of the damaging party in the damage section.

First, please select whether you are a contractor or customer: 


Contact your internet provider

If you, as a customer, experience issues with internet, telephony or TV, please contact your own internet provider. They will assist you with connection issues.

If you notice a damaged distribution cabinet or pole, please use the notification form in the ‘Contractor’ tab. Select ‘Distribution Cabinet/Cabinet’ and fill out the form with any information you have. A fault report/service request will then be generated.

If you are having difficulty filling in the form, or you want an update on an error message, please call us on 80 20 10 44. If you are a customer please contact your internet provider.

Please provide information about the damage in question. We recommend that you use a computer and not your mobile phone for this form.

Thank you for contacting Cable Damage. We have sent a confirmation to you by email.
Information about the damage

If you have damaged a fiber cable

Please contact us as soon as possible, by calling the contractor support line at 80 20 10 44 to report the damage.

Information about damage location

Missing address information
If a precise address cannot be given:

1) Describe as precisely as possible where the damage happened
2) Input the nearest house address, nearest side road or similar
3) Please input the postal code

If we need additional information, we will contact the contact person.

Max 10MB files. If you wish to attach more than one file, please hold the ctrl-key while choosing files on a computer.

State whether you have ordered LER information via

Write the LER-number stated when ordered. If this is unknown, write "unknown"

Information about damage cause (Company information)

You can search for CVR number and company name

The contact person is the same person who is filling out this form

Case/reference number
You can input a case/reference number, if you want TDC to refer to it in future communication regarding this case. The field can be left empty.



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Order cable plans

If you need cable plans, you can use the link below to order them from us

If you need us to detect our cables for you, please call us on 70 12 21 10 option 1.
We will usually bill you for detection work.

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Building or renovating?

“Construction Screening” is our department for commercial and private developers preparing to carry out work that may affect TDC NET copper, fibre or coax networks. This could include changes to road layout, building renovations and the relocation of our cabinets or poles.