Privacy Policy

1. About this Privacy Policy 

TDC NET provides communication infrastructure throughout Denmark. We expand and operate a fiber network, a cable TV network (COAX), the historical copper network (DSL), and a mobile network that covers various technologies.

A wide range of different IT and telecommunications providers deliver internet and tele services through our network. When you use a communication service from a provider using TDC NET's infrastructure, TDC NET will need to process your personal data to deliver the service in question. On this page, you will find information on how we, as the data controller, process your data and what rights you have.

 

 

 

2. Processing Activities 

3. Your Rights

TDC NET respects your rights, and the personal data you provide to us is yours. You have the right to access, correct, export, and opt out of the processing of your personal data. People have different needs to protect their personal data. We strive to clearly communicate the personal data collected by us and our partners, so you can exercise your rights effectively.

Right of Access

You have the right to access the information we process about you, as well as several additional details. To protect your personal data, we need to appropriately verify your identity before granting you access to your information.

Right to Rectification 

TDC NET ensures that your personal data is accurate. If you believe the data is incorrect or incomplete, we encourage you to contact us so we can correct the information. 

However, we reserve the right to refuse your request if it is unfounded or if we receive repeated similar requests from you. In such cases, we reserve the right to impose an administrative fee. We also reserve the right to refuse your request if it is unreasonable. .

You can request the correction of your personal data by contacting our Customer Service. All requests will be processed as quickly as possible, and within a month, you will receive confirmation that your personal data has been corrected, or an indication of when we expect it to be done.

Right to Erasure 

TDC NET has a deletion policy to ensure that no personal data is stored longer than necessary. In specific cases, you have the right to have data about you deleted before our regular general deletion period occurs. 

You have the right to have your personal data deleted when:

  • The personal data is no longer necessary (e.g., if you are no longer a customer, and we therefore no longer have the right to retain the data)
  • You wish to withdraw your consent
  • The processing of personal data is not conducted in accordance with applicable law

You can request the deletion of your personal data by contacting our Customer Service. We process all requests as quickly as possible, and within a month, you will receive confirmation that your data has been deleted, or an indication of when we expect it to be done.

Right to Restriction of Processing 

You have the right to have the processing of your personal data halted if:

  • You believe the personal data is incorrect. We will stop processing until we have verified the accuracy of the personal data
  • The processing is unlawful. Instead of having the personal data deleted, you can request the processing be ceased
  • We no longer need the personal data to fulfil the original purpose of the processing, but we need to retain the data to establish, exercise, or defend legal claims
  • You object to the processing in accordance with GDPR Article 21

If the processing of your personal data is restricted, we may only store the personal data and not process it in any other way than what the restriction allows.

If you have restricted the processing of your personal data, we will inform you before potentially lifting the restriction on processing.

Right to Data Portability 

You also have the right to receive your personal data, which you have provided to us, in a structured, commonly used, and machine-readable format. Additionally, you can have the data transferred to another provider.

Right to Object

You have the right to object to our otherwise lawful processing of your personal data, if the processing is based on an assessment of our and your interests and purposes.

If the objection is justified, we will limit the processing as described below.

You also have the right to object to our processing of your personal data for direct marketing purposes. If you object to this processing, we may no longer process your personal data for this purpose.

Right to Lodge a Complaint with a Supervisory Authority 

You have the right to file a complaint with a supervisory authority if you are dissatisfied with how we process your personal data. 

You can find the Danish Data Protection Agency's contact information at www.datatilsynet.dk.

4. How Do We Protect Your Personal Data?

To ensure that the processing of your personal data is secure, we have implemented an information security management system based on best practices such as ISO27001 and the Insurance & Pension Standard. This system includes management, processes, and other administrative, technical, and physical controls that ensure our IT environment is secure from confidentiality, integrity, and availability perspectives.

We also prioritize the systems and applications that handle your personal data. For each of these systems, we have specific security requirements and controls. 

The security requirements and controls apply both to us and our subcontractors, ensuring that the entire service supply chain is secure. We conduct audits and security controls, such as vulnerability and penetration tests, both on our own systems and on the systems operated by our subcontractors.

Some of our services are also security-certified and subject to external ISAE audits. 

The IT environments, systems, and applications we use to deliver customer service and products, as well as to store or process personal data, are assessed and designed to be as secure as possible.

5. Use of Machine Learning and AI

We use various methods to conduct analyses and ensure security and prevention of misuse. This includes leveraging advanced and innovative solutions such as machine learning and AI. We employ these methods because they can provide better and more useful results, which ultimately help us detect patterns and stop fraud and misuse on our network and with our services. When we use this type of technology, there will always be some form of human assessment involved to ensure we achieve the safest possible outcome.

Last changed on 10-02-2025.

6. Version control

We continually review and update the privacy notice if there are changes in our processing of personal data. Any changes will be published here, and significant changes will also be communicated directly to those registered.

Last changed on 31-10-2024.

Contact TDC NET

TDC NET is the data controller for the processing of your personal information that we have received about you. You can contact TDC NET's Privacy Compliance department at the following:

TDC NET A/S,

CVR-nr. 40075267,

Teglholmsgade 1

2450 Copenhagen SV

E-mail – compliance@tdcnet.dk

TDC NET's Data Protection Officer

If you have any questions regarding the processing of your personal data, you can contact TDC NET's data protection officer at the following contact details:

Bech-Bruun Advokatpartnerselskab

CVR nr.: 3853 8071

Langelinie Allé 35

2100 Copenhagen Ø

Telephone number – 72 27 30 02

E-mail – dpo.tdcnet@bechbruun.com