When we lay fibre in your road, you will see our own teams and the teams of one of our subcontractors working in your neighbourhood.
Get power of attorney for a fibre connection
Before we can install fibre in your home, you must be sure to have the permission of the owner of both your home and the building you live in. You can download a written power of attorney below.
We have to dig into the ground on the property in order to lay a fibre cable into the building, and in multi-dwelling properties we need to install fibre equipment in several places. The fibre connection needs to be approved by the building’s decision maker, who must approve your registration. With a power of attorney, you can approve the fibre connection on the decision maker’s behalf.
What can you tell the decision maker?
There are several good reasons to get the property connected to TDC NET Fibre. You’ll get a secure, stable and rapid network for the digital services and benefits of the future. Fibre networks provide up to 1,000 Mbit connectivity – and even more speed in the longer term. Fibre networks from TDC NET are not connected to a specific Internet, TV and telephony subscription provider, so you’re free to choose the provider or providers you prefer.
What happens if you do not get power of attorney?
When you sign up and confirm that you have power of attorney, we naturally expect everything to be in order. If it turns out, when we start the work, that the owner of your home or of the building has not accepted that fibre be installed, we won’t be able to complete the connection.
The process for our installation of fibre-optic broadband
How we install the fibre network in your road
Who will you see?
We start digging
When the fibre cables are to be placed in the ground, we remove flagstones and asphalt to get access, but the ground is always re-established afterwards.
We clean up after us
We do our best not to inconvenience you. But the road may become less accessible while we are digging. You may have to park somewhere else – but in that case we'll let you know.
Get answers to your questions
- Will I have lightning fast Internet once I get fibre?
With a fibre connection from TDC NET, we give you lightning fast Internet, but you must have a subscription for the actual Internet connection with a provider – we do not offer that. You will find a selection of providers here.
- What should I do if I want to cancel my registration for fibre?
You can cancel your registration until the day before we start work. Tell us as soon as possible on 70 10 00 60 if you want to cancel your registration. We are ready to answer the phones Monday to Friday from 8 to 17.
- How long will it take for my home to have an active fibre connection?
For the fibre connection to your home to be activated you need a subscription for Internet, TV or telephone services from a provider of your chosing. It is the provider who can tell you how long itill take them to activate your fibre connection.